Refund Policy

Version 1.1 - Last updated 2026-07-25

This policy explains how refunds work for ChatDbg. It forms part of our Terms of Service. Payments are processed by Creem, our Merchant of Record, so Creem's buyer terms may apply to your purchase as well.

14-day refund window

You can request a full refund within 14 days of a Monthly, Annual, or Lifetime license-key purchase.

There are no conditions and no exceptions:

• You do not need to give a reason.
• It does not matter how much you have used the software.
• It applies to every plan we sell - Monthly, Annual and Lifetime.
• It applies to purchases completed through Creem checkout.

How to request a refund

Email admin@crabwarelabs.com from the buyer email used at checkout, with "Refund" in the subject line. Include your Creem order or receipt number if you have it; if you do not, we will look it up for you. You may also use the refund route provided in your Creem receipt.

We reply to every request within 2 business days, and we approve every request made inside the 14-day window. Creem returns the money to the payment method you used. Your bank or card issuer usually posts it within 3-10 business days.

After a refund is issued

When a purchase is refunded, the license key from that purchase is revoked. If it was activated, its license grant ends. Access may continue only when the account has another effective key.

After the 14-day window

Past 14 days we are not obliged to refund a payment, but please still write to us. If the software is materially defective and we cannot fix it within a reasonable time, we will issue a refund at our discretion.

Nothing in this policy limits the mandatory refund, withdrawal or cancellation rights you may have under the consumer law of the country where you live.

No recurring charges

ChatDbg license keys are one-time purchases. Monthly and Annual describe the access duration, not a recurring subscription. There is nothing to cancel and no automatic renewal charge.

Contact

Questions about this policy? Email admin@crabwarelabs.com.